Returns and exchanges
We accept returns and exchanges without problem
Contact us within: 14 days after delivery
Return the items within: 30 days after delivery
We do not accept cancellations
But please feel free to contact us if you have problems with your order.
The following items cannot be returned or exchanged
Due to the nature of these items, unless damaged or defective arrives, we cannot accept returns for:
Custom or personalized orders
Terms of return
Return shipping costs are the responsibility of the buyers. If the returned item is not in its original condition, any loss of value is the responsibility of the buyer.
It securely processes your payment information. You can't stores
Raffia.ma never has access to your credit card information.
Customs and import taxes
Any customs and import taxes are buyers' responsibility. We are not responsible for delays caused by the customs.