Returns and exchanges

We accept returns and exchanges without problem

Contact us within: 14 days after delivery

Return the items within: 30 days after delivery

We do not accept cancellations

But please feel free to contact us if you have problems with your order.

The following items cannot be returned or exchanged

Due to the nature of these items, unless damaged or defective arrives, we cannot accept returns for:

Custom or personalized orders

Terms of return

Return shipping costs are the responsibility of the buyers. If the returned item is not in its original condition, any loss of value is the responsibility of the buyer.

Safe options

Payments

It securely processes your payment information. You can't stores

Raffia.ma never has access to your credit card information.

Customs and import taxes

Any customs and import taxes are buyers' responsibility. We are not responsible for delays caused by the customs.